The suit alleges the 2016 model-year Cadillac SRX has faulty headlights with seals that can wear out prematurely, allowing moisture to enter the casing and damage the internal electronic components. Just this month, another class action lawsuit was filed against GM over the performance of the headlights in the 2016 Cadillac SRX. That same month, GM settled in a separate class action filed over the same issue, agreeing to reimburse certain SRX owners who had paid thousands of dollars out of pocket for headlight repairs.Ī year later, GM Authority and its sister site, Cadillac Society, continued to receive messages and emails from Cadillac SRX owners complaining of the vehicle’s faulty lights. In April 2019, a class-action lawsuit was filed in Detroit against General Motors alleging the 2010-2015 Cadillac SRX crossover (the second-gen models) came equipped with faulty headlights. Ironically, it’s Cadillac that keeps coming up.
So, here are what we believe to be the top five (ok, top six) issues frustrating GM customers, though the list could certainly be longer. Based on the items listed below, the automaker’s initial promise seems to fallen flat, while this latest commitment from Cadillac has yet to play out. “We’re thinking about it as part of a relationship between the customer, the dealer, and GM.”Īnd even as recently as the beginning of 2020, The General’s luxury brand – Cadillac – admitted that the marque’s customer experience could be improved. Vice President of Customer Experience and Vice President of Global Quality, was quoted as saying as far back as 2021. “We’re no longer thinking about a vehicle sale as a transaction or a singular event,” Alicia Boler-Davis, who served as U.S. Below are what we at GM Authority believe to be the top ways GM is currently infuriating its customers.Īs a way of introduction, over nine years ago, General Motors said it had a new take on customer experience. There is a growing cache of issues that dissatisfy owners of General Motors vehicles today.
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